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Frequently Asked Questions

Most frequent questions asked by borrowers & answers.

Report any damages to your lender within 24 hours. If you have any further concerns or disputes, please get in touch via our contact us page

We generally advise lenders to add a return slip to your package. however, it is good practice to confirm this with your lender.

Your lender is in charge of cleaning your rented item before sending it out to you for usage.

When the item is received back, your lender will assess the damage and consider a suitable solution. Solutions could be laundering, repair or additional charge, in part or full as compensation to the lender for their loss.

You can contact us at any time via the contact us page.  We’re glad to help you with any other questions you might have!